Each line is live today. The CRM lines open on Pro, and the Concierge on Pro + Concierge. Open one for the detail. The full list, including what it deliberately doesn't do, is on the capabilities page.
Replies Your voice, your prices — and “I'll check” when it doesn't know
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Drafted from your knowledge: prices, policies, FAQs, the rules of your trade. When the answer isn't there, the draft waits and a card asks you the one question; answer it once and it becomes knowledge. Thumbs-down a line and it becomes a standing rule.
Diary Holds that can't double-book, in whatever shape your work takes
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Timed slots, arrival windows, half-days, whole days, multi-night stays, weekly series that skip half-term. Capacity by van, bay or class place, with travel gaps and notice. It never books a date or a time nobody chose. When it's full, you choose: hold the space while details come in, and it can also offer the nearest opening or keep a waiting list. A move is re-checked like a new booking; if the new slot doesn't fit, it says no and offers times that do. Stays change too: extend, shorten or move one, and the price follows the nights.
Quotes Drafted from the thread, accepted online, deposit raised
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Optional lines and a deposit percentage. The customer accepts on a public page by typing their name; the deposit invoice is raised on acceptance, carrying their PO reference through. A quote that goes quiet is chased for you.
Getting paid Invoices raised, paid, chased, and handed to your accountant
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Card through your own Stripe account, or bank transfer; your VAT treatment, your terms. Settings you choose: a deposit to secure the booking, a higher deposit on peak dates, the balance billed the day before collection, and no separate quote when the diary already set the price. Overdue invoices are chased at 7, 14 and 30 days in a register that firms up each time — statutory interest mentioned, never invented — and the chase stands down the moment the customer writes back. One export per month or per Making Tax Digital quarter, in your accountant's format. Your Xero history imports from two CSV files.
CRM Contacts, deals, promises and documents, with no typing
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New enquiries become contacts. Several people at one firm roll up into a company. Quotes cluster into deals with a stage and a value. Every promise, from both sides, is logged. Certificates and photos sent by email are filed on the record. Gone quiet for two weeks? The check-in is drafted for you, one click to send.
Dependants Each named subject or asset has its own record
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Name the kind and what to know about each one. Every dependant sits under the customer with its own facts, its own certificate expiry and its own bookings: a required certificate that holds a stay back, an expiry date that reminds, a progress level the business moves with one tap and a message drafted to the customer.
Packages Blocks of sessions, sold and spent by your rules
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Sell ten sessions on an invoice and the credits appear the moment it is issued. Attendance, late cancellations and no-shows spend them by rules you set. The agent and the portal both know the balance, and Money shows what is sold and still unspent.
Job parties Who pays, who approves, who is on site
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One person who pays, another on site, a third kept informed. Name the parties on a job and the invoice, the certificate and the day-before reminder each go to the right person. A “the other party pays” read from an email is never acted on until you confirm it.
Customer portal Check, move, pay and ask — for the customers you already have
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Your customers, the ones your emails already reach, can check, move and pay their bookings and ask questions by conversation at blam8.com/c/your-business. They get in with the reference code on every email, or a code sent to the address you hold. Strangers are turned away. No customer login, no separate booking tool.
People Your team, including people who never sign in
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Add the people who work with you, even the ones who never sign in. Choose what each person can see and do, see the app exactly as they do with “View as”, and put one or several people on a job. On every plan, with no seat charges.
Concierge Say it, see the proposal, confirm — on Pro + Concierge
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“Block next Friday and send Mrs Patel the draft that's waiting.” The Concierge answers from your records and shows exactly what will happen as a card before she does it. You confirm, she does it, and every step lands in the audit log. Type it, or hold the icon and say it out loud. A card you didn't answer waits for you and comes back checked against today's diary. She comes with the Pro + Concierge plan.
Setup From your website, in minutes — then it runs on your phone
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Point it at your website and it drafts your knowledge for review. The setup assistant proposes your diary shape, services, booking checklist and pipeline from a few questions. Installs as an app with push notifications, and a mailbox or calendar that stops syncing reaches you within the hour. Configuration, not code — how onboarding works.
