Last updated: 1 July 2026
Draft pending final legal review — bracketed items to be completed before publication.
These Terms of Service ("Terms") are a contract between [LEGAL ENTITY] ("BLAM8", "we", "us") and the business that creates an account ("you", "Customer"). By creating an account or using BLAM8 you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it.
BLAM8 connects your business mailbox and drafts replies to inbound email, with optional scheduling and fleet/transport modules. By default it operates draft-first — nothing is sent until a person approves it. You may opt a mailbox into full-auto sending, in which case messages matching your configuration are sent automatically. We may add, change or remove features as the product develops.
BLAM8 is for business use only. You must keep your single sign-on credentials secure and are responsible for activity under your account. You confirm that you are authorised to connect each mailbox and calendar you connect, and to allow BLAM8 to process the data in them.
You must not use BLAM8 to send unlawful, misleading, infringing, harassing or abusive messages, to send spam or unsolicited marketing in breach of applicable law (including UK PECR/GDPR and equivalent rules), to attempt to breach the security of the service, or to process data you have no right to process. We may suspend accounts that breach this section.
Replies are generated by an AI model and may be inaccurate or incomplete. You are responsible for reviewing drafts before they are sent. In draft-first mode this happens at approval; if you enable full-auto sending, you accept responsibility for the messages your configuration causes to be sent. The agent relies on the knowledge you supply for facts (prices, dates, policies) — keeping that knowledge accurate is your responsibility. You remain the sender of, and responsible for, all messages sent through your mailbox.
As between us, you own your data and the content you connect or create. For the email, calendar and operational content we process on your behalf, you are the data controller and we are your processor; our processing is described in the Privacy Policy, which forms part of these Terms and serves as our data-processing terms. You warrant that you have a lawful basis and any necessary notices/consents for the data you put through the service.
Paid plans are billed in advance through Stripe on a recurring monthly basis at the price for your tier, plus any add-ons you enable (such as extra mailboxes) and any applicable taxes.
Your free trial is a single period that runs from when you create your account (currently 14 days) or until your usage allowance is reached, whichever comes first. Starting the free email pilot requires no payment card. Moving to a paid plan during the trial does not extend or restart it — it continues to the end of that same trial period, and because a paid plan requires a payment card, you will be charged automatically when the trial period ends unless you cancel before then. We may change trial terms on notice.
Subscriptions renew automatically until cancelled. You can manage or cancel your subscription at any time via the billing portal; cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law, fees already paid are non-refundable. We may change prices on reasonable notice, effective at your next renewal.
We and our licensors own the BLAM8 platform, software and brand. You receive a non-exclusive, non-transferable right to use the service during your subscription. You retain all rights in your data and content; you grant us the limited rights needed to operate the service for you.
Each party will protect the other's non-public information disclosed in connection with the service and use it only to perform under these Terms.
We aim to keep the service available but do not guarantee uninterrupted operation. Unless a separate written service-level agreement applies, the service is provided on an "as available" basis. We may perform maintenance and may modify or discontinue features.
To the maximum extent permitted by law, the service is provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose and that drafts will be accurate or error-free. Nothing in these Terms excludes liability that cannot be excluded by law.
To the maximum extent permitted by law, neither party is liable for indirect, special or consequential loss, or loss of profit, revenue, goodwill or data. Our total liability arising out of or in connection with the service in any 12-month period is limited to the fees you paid us in that period. Nothing limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be limited.
You will indemnify us against claims and losses arising from your use of the service in breach of these Terms, your content, or messages sent through your mailbox.
Either party may terminate on notice; we may suspend or terminate immediately for material breach or misuse. On termination your right to use the service ends and we will delete or redact your data in line with the Privacy Policy. You can export operational data before termination where the service provides an export.
We may update these Terms; we will post the updated version here and, for material changes, notify account contacts. Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of [GOVERNING LAW — default England & Wales], and the courts of [JURISDICTION] have exclusive jurisdiction.
[LEGAL ENTITY], [REGISTERED ADDRESS] (company no. [COMPANY NO.]). Questions about these Terms: [SUPPORT EMAIL].
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