Capabilities, honestly · updated 25 September 2026
Every AI product page says "yes" to everything. This one doesn't. Below is the straight list — what works today, where the honest boundaries are, and what BLAM8 deliberately isn't (with pointers to the tools that are). The agent itself is built to hold a draft and ask rather than make things up; its product page should behave the same way. This page is updated as features ship.
Everything in the "does" column has been run end to end on 8 kinds of business — the worked setups are on the setups pages, and the whole pipeline is drawn node by node on the architecture page.
One loop, in order: the email is answered, the job is booked, the quote goes out, the invoice is raised and chased, and the CRM writes itself. Each card is live on every account unless it says Pro or Pro + Concierge.
The Concierge comes with Pro + Concierge (£249/mo) and is open during the free trial. Starter and Pro keep App help in the search box, for how-to-use-the-app questions. Daily fair-use caps apply to the assistant.
Beyond the loop above, deeper operations modules exist for trades (engineers with skills, emergency triage, rate-card pricing, job board), logistics (pallet orders read from the email, capacity and legal payload per vehicle checked atomically, routing, driver run sheets, tracking links, driver-hours and vehicle compliance), practices, storefronts, asset hire, wholesale and events. They work, and they are deliberately early: each is shaped hands-on with a founding partner, one industry at a time, and none is sold on the website. The core loop is what every account runs and what every worked setup proves. If your business needs the depth, email hello@blam8.com and tell us what you run.
It solves capacity: appointments, jobs, engineers, vehicles, bays, class places, holds. It does not coordinate your team's internal 1:1s, protect deep-work blocks, or optimise meetings across time zones — that's calendar-assistant territory, a different product.
You can set travel time between jobs today, and "On my way" sends an ETA. A route-optimised "book my day back-to-back around the map" assistant is a planned paid add-on — planned means direction, not a dated promise.
Quotes, deposits, invoices, card and bank payment, chasing and the accountant export are all here. BLAM8 is not a ledger: no bank feeds, no reconciliation, no VAT return, no Making Tax Digital submission. It hands your accountant clean months and quarters and lets Xero or QuickBooks do the accounting.
A certificate or vaccination card sent as a PDF is read, dated and filed on the right record. A photo of a card isn't read yet: check it and add the date yourself.
Sign in with Microsoft or Google, open to everyone. Connecting a Microsoft 365 / Outlook mailbox is open to everyone. Connecting a Gmail inbox is invite-only while our Google verification completes — request an invite from the connect step.
The trades and logistics modules are the most worn-in; practice, storefront, asset hire, wholesale and events modules exist and are being shaped with founding partners. None is on public sale, and every business type we have proven end to end ran on the core loop alone. Construction and recruitment run the core loop with tuned vocabulary and have no bespoke module.
Delivery customers on the logistics module get live tracking links. BLAM8 does not integrate with vehicle GPS/telematics hardware, tachographs, or DVLA systems.
BLAM8 answers email; it doesn't broadcast it. It will draft a check-in to one contact who has gone quiet, chase one unpaid invoice, remind one customer that a certificate is due — one person, one reason, each approved by you. Campaigns to a list are Mailchimp's category — our honest comparison. Plenty of businesses run both; they don't overlap.
No Notion, Slack or third-party CRM connectors, and no build-your-own pipelines. "Email → CRM → Notion → Slack" is Zapier's category — our honest comparison. The integration surface is Outlook/Gmail, Outlook/Google Calendar, Stripe payments, the accountant export for Xero, QuickBooks and bookkeepers, and a Xero history import. Within its own suite, email → diary → quote → invoice → CRM is fully connected with an audit log; that's the bridge we do run.
BLAM8 doesn't answer your phone. It answers email and runs the diary, and the Concierge's voice is for you, not your callers. SMS and missed-call text-back are built and being tested; they switch on when testing is done. WhatsApp and Telegram do not exist yet, and we won't pretend otherwise.
Nobody can honestly promise that, so we don't. What we build instead: replies grounded in your own knowledge; a draft that holds and asks you the one question when the answer isn't there, instead of inventing one; a diary that can't be talked into a slot it doesn't have; a chase that never names a payment route you don't offer; human approval until you switch auto-send on; escalation for the sensitive stuff; and one-click never-rules when something's wrong. Grounding, holding, approval, escalation, correction — that's the real safety story, written down on its own page.
Free trial of the full product — every feature open, the Concierge included — for 14 days or 100 handled emails, whichever comes first. No card to start. And if something you need is in the wrong column, tell us: founding users watch missing features get built.
BLAM8 assistant