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Capabilities, honestly · updated 3 July 2026

What BLAM8 does — and what it doesn't.

Every AI product page says "yes" to everything. This one doesn't. Below is the straight list — what works today, where the honest boundaries are, and what BLAM8 deliberately isn't (with pointers to the tools that are). The agent itself is built to say "I don't know" rather than make things up; its product page should behave the same way. This page is updated as features ship.

✅ Does today

The email agent

  • ✓Answers inbound customer email in your configured voice — tone, sign-off, example replies it matches — on Outlook & Gmail (secure OAuth, never a stored password)
  • ✓Grounded in your own uploaded knowledge: it quotes your real prices, policies and FAQs, and says what it doesn't know instead of inventing
  • ✓Draft-first approval queue — nothing sends without a human until you switch full-auto on, per mailbox
  • ✓Remembers the whole conversation across days; tracks who you're talking to (name & company) across a thread
  • ✓Gathers booking details into one pinned card per thread — date, job, contact — even on the entry Email plan
  • ✓Standing never-rules: thumbs-down a bad line, say what's wrong, one click — it never writes it again
  • ✓Escalation rules that hold sensitive threads for a human, even in full-auto; no-reply senders auto-skipped

Scheduling (Core)

  • ✓Books real jobs from the email conversation against a live diary — timed slots, whole days, multi-day stays
  • ✓Atomic holds: two requests in the same second cannot double-book a resource
  • ✓Hard-refuses to confirm a booking until your required details are gathered — you define what "ready to book" means
  • ✓Outlook / Google Calendar sync: confirmed jobs land in your calendar; your calendar's busy times block the diary
  • ✓Travel-time buffers between jobs (a setting you control)

Platform

  • ✓In-app assistant: answers questions pre-signup, fills your onboarding from a chat, gives help aware of your actual setup state, and turns any bad draft into a rule/knowledge fix
  • ✓Multiple mailboxes, each with its own persona; multi-depot routing on Enterprise (orders@ in Leeds books Leeds vans)
  • ✓UK-hosted database, one isolated tenant per company, your data exportable (CSV/Excel); every agent action in an audit log

Field Service module — trades (£299 tier)

  • ✓Engineers with skills and job durations; jobs matched to the right person with a genuinely free slot
  • ✓Emergency-vs-routine triage read from the enquiry itself
  • ✓Quotes priced from your own rate card, in the reply
  • ✓Job board, recurring service reminders that chase their own next booking, and invoicing — edit lines, email the PDF, mark paid

Transport Management module — logistics (£299 tier)

  • ✓Orders read straight from the email — pallet types (incl. halves/quarters), weight, date
  • ✓Capacity that can't lie: remaining pallet spaces and legal payload per vehicle per day, checked atomically; best-fit onto the smallest van with room
  • ✓Routing & load planner, rate-card job pricing, driver mobile run sheet with proof-of-delivery capture, customer tracking links, live fleet board, invoicing
  • ✓Compliance watching: driver hours and vehicle MOT, tax and service dates

◐ Partial — with the honest boundary

Scheduling is customer-facing, not an executive assistant

It solves capacity: appointments, jobs, engineers, vehicles, holds. It does not coordinate your team's internal 1:1s, protect deep-work blocks, or optimise meetings across time zones — that's calendar-assistant territory, a different product.

Travel: buffers yes, route optimisation not yet

You can set travel time between jobs today. A route-optimised "book my day back-to-back around the map" assistant is a planned paid add-on — planned means direction, not a dated promise.

Two industry modules live; six on the bench

Transport Management and Field Service are built and live — and early, being shaped with founding users. The other verticals (construction, recruitment, wholesale, lettings, equipment hire, events) run the core email + scheduling today with tuned vocabulary, but have no bespoke module yet.

Tracking links, not telematics

Customers get live tracking links for their delivery. BLAM8 does not integrate with vehicle GPS/telematics hardware, tachographs, or DVLA systems.

✕ Doesn't do — and where to go instead

Marketing campaigns & newsletters

BLAM8 answers email; it doesn't broadcast it. Want campaigns to a list? That's Mailchimp's category — our honest comparison. Plenty of businesses run both; they don't overlap.

Cross-app workflow plumbing

No Notion, Slack or CRM connectors, and no build-your-own pipelines. "Email → CRM → Notion → Slack" is Zapier's category — our honest comparison. Within its own suite, email → diary → job → invoice is fully connected with an audit log; that's the bridge we do run.

Phone, WhatsApp, Telegram

Email-first today. Voice and messaging channels on the same booking brain are on the roadmap — they do not exist yet, and we won't pretend otherwise.

"No hallucinations" claims

Nobody can honestly promise that, so we don't. What we build instead: retrieval-grounded replies from your own documents, "I don't know" over invention, human approval until you switch full-auto, escalation for the sensitive stuff, and one-click never-rules when something's wrong. Grounding, approval, escalation, correction — that's the real safety story.

If the "does" column fits, try it on your real inbox.

Free 14-day pilot, no card. And if something you need is in the wrong column — tell us. Founding users watch missing features get built.

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