Will the AI make things up to my customers?

Nobody selling AI can honestly promise "no hallucinations", so BLAM8 doesn't. What it builds instead is structural: replies are grounded in your own uploaded knowledge via retrieval, so the agent quotes your actual prices and policies; it says what it doesn't know instead of inventing; and it flags the gap so you can fill it.

On top of the grounding sit the human controls: nothing sends without approval until you switch full-auto on, escalation rules and the mood read pull risky conversations back to a person, and any wrong line becomes a standing never-rule in one click — the agent won't write it again. Grounding, approval, escalation, correction: that is the real safety story.